Privacy policy

MILKY SOUP ceramics operates this store and website, including all related data, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). MILKY SOUP ceramics is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you use the Services, including when you visit the website, make purchases or other transactions, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used and disclosed as described in this document.

Personal data we collect or process

By “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or de-identified in such a way that it cannot be used to identify you or reasonably link that information to you. Below are the categories of personal data that we may collect or process, including inferences drawn from this data. Collection and processing depend on how you interact with the Services and where you live, and are carried out in accordance with applicable law.

Contact details, including your name, address, billing address, shipping address, phone number and email address.

Financial information, including credit card, debit card and financial account numbers, payment card and financial account details, transaction information, payment methods and payment confirmation details, and other payment data.

Account information, including your username, password, security questions and settings.

Transaction information, including information about products that you view, add to your cart or wishlist, purchase, return or exchange, as well as information about cancelled purchases and past transactions.

Information obtained when communicating with us, including information you provide in messages you send to us, for example when contacting customer support.

Device information, including data about your device, web browser or network connection, your IP address and other unique identifiers.

Usage information, including information about your interaction with the Services, including how and when you use the Services or navigate the relevant interface.

Sources of personal data

Below are the sources from which we may obtain personal data.

Directly from you, including when you create an account, visit or use the Services, contact us or otherwise provide us with your personal data.

Automatically through the Services, including data from your device obtained when you use our products or services and visit our websites, as well as through cookies and similar technologies.

From our service providers, including when we engage them to provide certain technological solutions or when they collect or process your personal data on our behalf.

From our partners or other third parties.

How we use your personal data

Depending on how you interact with us and which Services you use, we may use personal data for the various purposes listed below.

Providing, adapting and improving the Services. We use your personal data to provide you with the Services, including to perform our contractual obligations, process payments, fulfill orders, save information about your preferences and products you are interested in, send notifications related to your account, process purchases, returns, exchanges and other transactions, create and maintain your account or otherwise manage it, arrange delivery, simplify return and exchange procedures, enable you to leave reviews, and provide you with a personalized shopping experience, for example by showing product recommendations related to your purchases. This may include using your personal data to improve the Services and adapt them to your needs.

Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing, advertising and promotional materials by email, SMS or postal mail, as well as to show you online advertising for products or services in the Services or on other websites, including advertising based on information about products you have purchased or added to your cart and your other activity in the Services.

Security and fraud prevention. We use your personal data to authenticate your account, protect payment and purchase processes, detect suspicious activity, investigate and take action regarding possible fraudulent, illegal, unsafe or harmful activity, and ensure public safety and the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access credentials with third parties.

Communication with you. We use your personal data to provide customer support, respond promptly to your requests, provide services efficiently and maintain a business relationship with you.

Legal grounds. We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement agencies and government authorities, as well as to conduct investigations, pre-trial disclosure in civil matters and participate in potential or ongoing legal proceedings or other adversarial procedural actions. In addition, we use your personal data to enforce our terms and policies and investigate possible violations.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for lawful purposes in accordance with this Privacy Policy. Some of these circumstances are listed below.

Personal data may be disclosed to Shopify, vendors and other third parties that provide various services on our behalf. For example, such services include IT infrastructure management, payment processing, data analysis, customer support, cloud storage, order fulfillment and delivery.

Personal data may be disclosed to business and marketing partners to provide us with marketing services and show you advertising. For example, we use Shopify to personalize advertising through third-party services based on information about your online activity on other merchants’ platforms and various websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share data about you in order to show you targeted advertising and marketing materials based on information about your online activity on other merchants’ platforms and various websites. You can exercise your right to opt out of such data use on this page.

Personal data may be disclosed when you directly instruct us or otherwise consent to the transfer of certain information to third parties, for example to ship products to you or when you use social media widgets or third-party login integrations.

Personal data may be disclosed to our affiliates and within structures that are part of our group of companies.

Personal data may be disclosed in connection with a commercial transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable Terms of Service and policies, and to protect the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on the Shopify platform, which collects and processes personal data related to your access to and use of the Services in order to provide and improve these Services for you. Information you provide when using the Services will be shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve these Services for you. In addition, to protect, develop and improve our business, we use enhanced Shopify features that operate based on information about your interaction with our store, other merchants and Shopify itself. To provide these enhanced features, Shopify may use personal data collected during your interaction with our store, other merchants and Shopify itself. In such cases, Shopify is responsible for processing your personal data, including responding to requests related to the exercise of your rights concerning the use of this data for the specified purposes. To learn more about how Shopify uses your personal data and what rights you have in relation to this data, please review Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights in relation to your personal data by visiting the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us and are not under our control, please review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy and security of such websites, including the accuracy, completeness and reliability of information posted on them. Information that you post in public sources or sources with partially restricted access, including data you share on third-party social media platforms, may be available to other users of the Services and/or users of those third-party platforms without any restrictions on its use by us or third parties. The mere presence of such links in the Services does not imply any endorsement by us of the content of these platforms or their owners or operators, except as expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data about children who have not reached the age of majority established in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal data, you may contact us using the contact information below and request deletion of that data. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “sale” (as defined by applicable law) by us of personal data of individuals under 16 years of age.

Security and retention of your data

Please note that no security measure is perfect or completely risk-proof. Therefore, we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured communication channels to send us confidential information.

The retention period for your personal data depends on various factors, such as the need to use this information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes and enforce other applicable agreements and policies.

Your rights and ways to control your data

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may reject your request to the extent permitted by law.

Right of access. You may have the right to request access to the personal data about you that we hold.

Right to deletion. You may have the right to request deletion of the personal data about you that we hold.

Right to correction. You may have the right to request correction of inaccurate personal data about you that we hold.

Right to data portability. You may have the right to receive a copy of the personal data about you that we hold, as well as to request its transfer to a third party, under certain circumstances and subject to certain exceptions.

Right to opt out of sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data, as well as its processing for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your right to opt out of such data use on this page. Please note that if you visit our website with an opt-out signal enabled in accordance with the Global Privacy Control (GPC) standard, then, depending on your location, we will automatically treat this signal as an opt-out request for the specific device and browser you use to access the website. If we are able to link the device sending this signal to a Shopify account, we will apply the opt-out request to that account as a whole. You can find more information about Global Privacy Control (GPC) technologies at https://globalprivacycontrol.org/. We recognize only the Global Privacy Control (GPC) signal and do not recognize other “Do Not Track” signals that may be transmitted by your web browser or device.

Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe function, the link to which appears in our emails. If you opt out of receiving promotional messages, we may still send you non-promotional emails, for example those related to your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, then in addition to the rights listed above, you may have several additional rights described below, subject to exceptions and limitations provided by local law.

Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.

Withdrawal of consent. If we process your personal data on the basis of consent, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of data processing carried out on the basis of that consent before its withdrawal.

You may exercise any of the rights listed above through the functionality of the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal data and what rights you have in relation to this data, including rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. In accordance with applicable law, we may need to verify your identity before processing your request. Also, in accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf in order to exercise your rights. Before accepting such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly. We will respond to your request within the timeframes established by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to file a complaint with your local data protection supervisory authority. For the European Economic Area, a list of data protection supervisory authorities is available on this page.

Cross-border data transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will do so based on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other equivalent agreements approved by the relevant competent authority of the United Kingdom, as applicable, except where the transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version of the Privacy Policy will be posted on this website, the last updated date will be changed, and we will provide notice as required by applicable law.

Contact details

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your available rights, please call , email us at mila.smaltser@gmail.com or contact us by postal mail at Skaryszewska street, 10/20, 03-802, Warsaw, Poland. For the purposes of compliance with applicable personal data protection laws, we are the controller of your personal data.