Shipping policy
Who ships and from where
Orders from milkysoup.lol are shipped by MILKY SOUP ceramics Mila Smaltsar from Warsaw, Poland. Mila makes every ceramic piece by hand in Warsaw, and most of them are one of a kind.
Processing time
We prepare and pack your order within 1–2 business days of it being placed and paid. Business days are Monday to Friday, except public holidays in Poland. When your parcel has been sent, we'll email you its tracking number.
Where we ship and what it costs
Checkout calculates the shipping cost automatically from the destination country and the total weight and value of your order. You always see the exact amount at checkout, before you place the order and pay.
The USD and EUR rates below are the amounts set in our shop. If you pay in a different currency, checkout converts them automatically and shows the amount in your currency before you pay. Checkout also picks the parcel size (small, medium or large) from the total weight of your order.
Poland
| Delivery method | Cost |
|---|---|
| InPost parcel locker (Paczkomat) | 20.00 PLN; free on orders from 450 PLN |
| Pickup at Lekka, Warsaw | free |
In Poland we ship to InPost parcel lockers. You choose the locker at checkout. When the parcel arrives, InPost sends you a pickup code. Please collect it within the time InPost gives you.
Pickup in Warsaw: Lekka
You can collect your order for free at Lekka, a ceramics shop and studio that Mila runs together with another ceramicist: ul. Ząbkowska 30, 03-735 Warszawa. Pickup is on business days, by prior arrangement. Choose pickup at checkout. When your order is ready, we'll write to you and agree on a time that suits you.
USA
Tracked shipping. The same rates apply to the U.S. Minor Outlying Islands.
| Total order weight | Cost |
|---|---|
| up to 0.3 kg (small parcel) | 15 USD |
| 0.301 to 1 kg (medium parcel) | 20 USD |
| from 1.01 kg (large parcel) | 40 USD |
| order value from 126 USD | free |
Belarus
Tracked shipping.
| Total order weight | Cost |
|---|---|
| up to 0.3 kg (small parcel) | 10 USD |
| 0.301 to 1 kg (medium parcel) | 18 USD |
| from 1.01 kg (large parcel) | 25 USD |
| order value from 126 USD | free |
Other countries
Tracked international shipping to these countries:
European Union: Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Outside the European Union: Albania, Andorra, Armenia, Australia, Brazil, Canada, China, Georgia, Iceland, Israel, Japan, Kazakhstan, Moldova, Monaco, Montenegro, Norway, Serbia, Switzerland, Türkiye, Ukraine, United Kingdom.
| Total order weight | Cost |
|---|---|
| up to 0.3 kg (small parcel) | 10 EUR |
| 0.301 to 1 kg (medium parcel) | 15 EUR |
| from 1.01 kg (large parcel) | 30 EUR |
| order value from 105 EUR | free |
For now we only ship to the countries listed on this page. If your country isn't here, checkout won't show any delivery option. If you have questions, just write to us.
Estimated delivery times
Delivery time counts from the day the parcel is sent, which is after the 1–2 business days we need to prepare your order.
| Destination | Estimated delivery time |
|---|---|
| Poland and other EU countries | 2–5 business days |
| USA | 7–10 business days |
| Other countries outside the EU, including Belarus | 10–15 business days |
These are the carriers' estimates, not guaranteed dates. Regardless of this, we must deliver your order within 30 days of the contract at the latest; if we are late, you have the rights under Article 543¹ of the Polish Civil Code. Parcels to countries outside the EU may also be held for customs clearance. Before holidays, especially Christmas, carriers need more time. If you need your order by a particular date, please write to us before ordering. If your parcel is late, please write to us (see below).
Customs duties and import taxes
Parcels to European Union countries are not subject to customs duties. Duties and import taxes depend on the destination and delivery service. Any charges collected by us are included in the total shown before payment. Where import charges are payable by the recipient, the carrier or customs authority may collect them before delivery.
Monaco is part of the EU customs territory (together with France), so no customs duties are charged there. Some territories of EU countries, for example the Canary Islands, are outside the EU VAT area, and local import taxes may apply there.
On the customs declaration we always state the real contents and value of the parcel. We can't mark an order as a gift or declare a lower value.
Packaging
Ceramics are fragile, so we pack every piece carefully with protective material to help it travel safely. Most of what Mila makes is one of a kind, so we look after it on the way to you as well.
Did your parcel arrive damaged?
Until you collect your parcel, it travels at our risk. If something arrives broken or damaged, or you received the wrong item:
- please write to us as soon as you can at mila.smaltser@gmail.com;
- if you can, attach a few photos of the parcel, the packaging and the item, as this helps us sort things out with the carrier faster;
- if possible, keep the item and the packaging until we've resolved it.
These are requests that help us act faster, not conditions. You don't need photos, the original packaging or a carrier's damage report to use your rights. You have rights for goods that don't conform to the contract: you can ask for a repair or a replacement, and in the cases set out in the law, a price reduction or withdrawal from the contract with a refund (for example when replacing the item with an identical piece isn't possible, because most of our work is one of a kind). We cover all related costs, including sending the item back if needed. We reply to complaints within 14 days. You'll find the details in our refund policy.
Is your parcel late or lost?
If your parcel hasn't arrived within the estimated time, or its tracking status hasn't changed for a long time, write to us and we'll check with the carrier. If the parcel is lost, we'll send you the same item (if it's available and you'd like it) or refund the full amount you paid, including shipping. Your rights towards us don't depend on the outcome of the claim we make with the carrier.
Please check your delivery address and phone number when you place your order. If you spot a mistake, write to us straight away and we'll correct it if the parcel hasn't been sent yet. If a parcel comes back to us because it wasn't collected or the address was incomplete, we'll get in touch with you and agree on what happens next.
Returns
As a consumer, you can withdraw from the contract without giving any reason within 14 days of receiving your order. Once you've told us, you have another 14 days to send the items back. You pay the direct cost of sending them back. We refund the price of the products and the cost of delivery to you, up to the cheapest standard delivery option we offered. You can send items back to ul. Skaryszewska 10 lok. 20, 03-802 Warszawa, or bring them in person to Lekka (ul. Ząbkowska 30, 03-735 Warszawa) by prior arrangement. You'll find all the rules and the model withdrawal form in our refund policy.
Contact
Have a question about shipping? Email mila.smaltser@gmail.com or call +48 881 285 610. We usually reply within 1–2 business days.
Seller: MILKY SOUP ceramics Mila Smaltsar, ul. Skaryszewska 10 lok. 20, 03-802 Warszawa, Poland, NIP (tax ID) 1133173616, REGON 544690265. Full contact details are on our Contact information page.